Hey!
Does anyone know where I can find some case studies for operations?
Thanks
I've always used Aldi as my case study for operations.
Supply Chain Management/Inventory Management-Aldi is all about reducing costs so that they can pass the savings onto customers, which appeals to low-income demographics.
-One of the costs that they reduce is their inventory expenses because holding stock requires a storeroom (rent/power), security, and someone to put it out.
Hence, Aldi uses the
Just-In-Time (JIT) method of inventory management so that stock can be brought in just in time, wheeled into the store, and put onto the floor like you see at Aldi.
-You need to be able to argue advantages and disadvantages of Aldi using this JIT method (depending on the nature of the question). JIT saves cost on inventory, however it has the risk of late stock which causes customers to go to competitors because you have no backup inventory.-How do they do it so well? That's because of supply chain management. Under this dotpoint, there are logistics, e-commerce. and global sourcing. I would talk about the logistics and e-commerce for Aldi.
-Aldi, like every other shop, has stock with barcodes/RFID tags on them. This is an example of e-commerce because when their cashier goes BEEP on the machine, it automatically orders another of that item waiting to be shipped according to their JIT arrangement. This reduces the need to train staff to count the number of cereals left at the end of the day, which would cost a lot.
-Aldi also prefer local suppliers rather than non-local ones because they're closer, which reduces travel time and the risk of late or missing stock like if you were to order from Tasmania.
-Also be able to argue the advantages and disadvantages of holding stock for Aldi. Holding stock reduces the risk of losing customers if the demand is suddenly strong for a particular item, as it can lead to them going to competitiors. However, as mentioned earlier, holding stock has costs that could have been invested elsewhere or passed onto customers as cheaper products. Stock can also be stolen, damaged, become obselete, or spoil if they're perishable.Technology-Aldi uses RFID tags in their e-commerce as mentioned above.
-They have those really long conveyer belts that allow for faster customer service. Aldi have low profit margins but they can compete with Woolworths and Coles by selling it in massive volumes, so they must be quick because it also improves customer satisfaction.
-Aldi trolleys have those "Insert $2 and you get it back if you return me" things, which is a way they reduce costs in their trolley collection people because people value their $2. Trolley wheels have locking mechanisms that prevent them from leaving Aldi carparks (never tried, my teacher told me).
That's all I can remember from the top of my head. You could also talk about outsourcing and its use in reducing costs.
Hope this helps