For these two questions what would be necessary to include to get full marks?
Hey!
For your first question, I would say something like this. Neutralization will occur when equal amounts of Hydroxide and Hydrogen ions are present in solution. If you are titrating a strong acid/strong base, this will be around a pH of 7. If you are titrating a weak acid/strong base etc. etc. etc. A pH indicator can be selected so that it's end point is near the desired pH. When the colour changes, the desired pH has been reached, and thus the equivalence point is at approximately this point.
For your second question, note that the equivalence point is the point at which there are equal moles of -OH and H in the solution, whilst the end point is the point at which the indicator changes colour. These might not be precisely the same, leading to errors in the experiment.
Jake