Refunds & Returns
REFUNDS & RETURNS
Refunds and returns can be facilitated through our customer service centre by emailing ([email protected]) or telephone 03 9916 7760. You must not attempt to return any items before having so communicated with us. Where we accept such returns, you agree to follow any directions regarding postage and packing in relation to the item in question.
Where your item arrives damaged through delivery please notify us within 5 days of receipt. We may require you to complete a return form and provide us with photographs of the damage for our further assessment. We will liaise with you to discuss the return process for damage that we believe was caused during delivery. Unless the law requires us to do otherwise in the circumstances, we will arrange a replacement or give you a store credit for the purchase price. This processes may take up to 7 days from you notifying us of the damaged item.
Change Of Mind
We will accept a return (for change of mind reasons) of an item if it’s unopened, unused, in as new and saleable condition within 7 days of your receipt of the item, provided that you have arranged this in advance. You will need to ship or return the item to us once you have arranged this in advance. Once we receive your item and approve the refund, we will issue you a refund by direct deposit, cheque or PayPal at our election.
Pre-Paid Products – Online Tutorials
If you have purchased a pre-paid online tutorial from us and wish to cancel it, you need to notify us by emailing ([email protected]) at least 14 days in advance with a reason of your cancellation request. Upon assessment of your reason and if we can not rectify your issues, we will issue you a refund of the remaining portion of your subscription or unused webinar tutorials within 14 days of your notification, less an administration of $27.50.